Poochhiye ji!
Help and contact
A question about a piece, a delivery or an order? Write, message or call the stall. Your order number helps us find things faster.
Support hours8 am to 8 pm IST, every day
Write, message or call
- WhatsApp us
WhatsApp
+91 74777 93196
Good for sending a photo of a piece or a parcel. Add your order number if you have one.
- Email us
Email
sugamtele111@gmail.com
Best for anything that needs a written answer, such as a return or an invoice.
- Call us
Phone
+91 74777 93196
For a quick question about a piece or a delivery date, during support hours.
Before you write
The questions we hear most, answered here so you don't have to wait for us.
Where's my order?
Open the link in your order email. It shows your order and where it has got to, with its invoice and the courier's tracking once the parcel is on its way, and you need no account to see it. The link works for 7 days from your latest email, and every new email about the order carries a fresh one.
Can't find the email? Look in your spam folder, or write to us with your order number or the email address you ordered with.
When will my order reach me?
Each piece's page says when it leaves us, and checkout shows the delivery dates for your PIN code before you pay. We send parcels out Monday to Saturday. Made-to-order pieces are made after you order, and their page says how long that takes.
What does delivery cost?
₹99 on bags below ₹1,500, and nothing from ₹1,500 up. Every price on the stall includes GST, and checkout shows the whole amount before you pay.
Can I pay cash on delivery?
Yes, on bags up to ₹5,000, with no extra fee, except for made-to-order pieces. Before a cash-on-delivery order leaves us, we call or message you to confirm it. Cash on delivery has the details.
How do I return a piece?
Write to us within 7 days of delivery with your order number, and we collect the piece from your door. The pickup is free. Made-to-order pieces can't be returned for a change of mind, but a damaged or wrong piece always can. Returns has the details.
Can I cancel my order?
Yes, until your order is packed, at no cost. Write or message us with your order number. If you paid online, the money goes back the way you paid within 5 to 7 working days.
Do you deliver outside India?
No. The stall delivers only to addresses in India, and every price is in rupees.
Who you're buying from
The business behind the stall, as the law asks every seller to say.
- Legal name
- SPECTRA
- Business
- A partnership firm, trading as ArtisanKatha
- GSTIN
- 19ACZFS8610F1ZG
- Registered address
- 88A/1 Bosepukor Road, Kolkata, West Bengal 700042
Grievance officer
If we haven't put something right for you, you can write to our grievance officer. Please include your order number.
Grievance redressal policy- Name
- Somsuvra Chatterjee, Partner, SPECTRA
- Address
- 88A/1 Bosepukor Road, Kolkata, West Bengal 700042
- Response
- We acknowledge a complaint within 48 hours and resolve it within one month.