Grievance redressal

If something has gone wrong with an order and we haven't put it right, our grievance officer looks into it.

Start with us

Most problems are fixed fastest by writing to us at sugamtele111@gmail.com or on WhatsApp at +91 74777 93196, with your order number. Help and contact has every way to reach us.

The grievance officer

• Name: Somsuvra Chatterjee, Partner, SPECTRA
• Email: spectra2016.spectra@gmail.com
• Phone: +91 83350 45430
• Address: 88A/1 Bosepukor Road, Kolkata, West Bengal 700042

Please write with your order number, what went wrong and, for a damaged or wrong piece, a photo of it.

What happens next

We acknowledge a complaint within 48 hours and resolve it within one month. We write to you when we receive your complaint and again when it is resolved.

If you are still not satisfied

You can contact the National Consumer Helpline on 1915, or at consumerhelpline.gov.in.